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Group Visits - Terms and Conditions

Private Group Visits:

  • Private Group visits can only be arranged for Tuesday or Thursday
  • A minimum of 6 weeks’ notice is compulsory for any requested visit
  • The Museum is only open for private visits between 10:00 and 21:00 hours
  • The visit is a maximum of 2 hours and must be completed within the opening times
  • The maximum number of people for a visit is ideally 20, with an absolute maximum of 25. (number excludes
    adults escorting group under aged 18)

School Education Visits

  • School Education visits are based on the STEM principles for KS2 and KS3
  • These visits can only be arranged for Wednesday during school term-time
  • A minimum of 6 weeks’ notice is compulsory for any requested visit
  • School Education visits are a maximum of 4 hours and will be held between 10:00 and 14:00
  • The maximum number of children for a School Education Visit is 30 (excluding teachers and assistants)
  • School and Youth Groups – Adult Escorts
    Group organisers are requested to provide one adult helper for every five under 18-year olds in the group

Booking a Group Visit:

  • No bookings will be taken over the telephone
  • The Group Booking Request Form must be completed for every visit
  • The Request Form should be completed and submitted directly from the website
  • Within 7 days of submitting your request, you will receive an acknowledgement by email, confirming whether your requested date is provisionally
    available.
  • The date will remain a  provisional booking until availability of the volunteer team can be confirmed.  The booking will then be confirmed by email.

Cancellation:

  • While we will make every effort to accommodate group visits, the Museum reserves the right to withdraw the booking in the event that sufficient volunteers are not available for the chosen date.
  • In all cases a final booking confirmation will be communicated to you no later than 14 days before the requested booking date

Catering:

  • Any catering requests must be booked in advance and paid to the Museum Host before the end of the visit.
  • All normal forms of payment are accepted by the Museum
  • Donations: Please be aware that the Museum will be opened specially for your group visit. We rely on donations to cover our running costs and to help fund our expansion plans. The typical donation is £5 per head for adult groups and £3 per head for
    school/youth groups

Shop Purchases and Donations:

  • All purchases made from the Museum Shop and all donations must be handed to the Museum Host before the
    end of the visit

Special Requests:

The Museum will strive to honour any special requests; however, this may not be possible in all cases.